Frequently Asked Questions
Everything you need to know about Smeg’s iconic Italian appliances.
Where are Smeg appliances manufactured?
Smeg is an Italian manufacturer with its main production facilities located in Northern Italy. We pride ourselves on blending high-performance technology with the excellence of Italian design.
What is the standard warranty on Smeg products?
Most Smeg appliances come with a standard 2-year manufacturer's warranty. Specific terms may vary by product category and region, so please check the documentation included with your appliance.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your shipment in real-time.
What is your return policy for major appliances?
Unused and unopened appliances can be returned within 30 days of delivery. Please note that large appliances may be subject to a restocking fee and must be returned in their original packaging.
Do you offer professional installation services?
Yes, for major appliances such as ovens, ranges, and dishwashers, professional installation can be added to your order during the checkout process for an additional fee.
How do I clean my Smeg retro refrigerator?
To maintain the finish, use a soft cloth with lukewarm water and a mild detergent. Avoid abrasive cleaners or ammonia-based products that could damage the iconic enamel surface.